- Joined
- Mar 22, 2015
- Messages
- 561
- Points
- 43
Hi everybody, i have not seen a lot of info on the forums about whether Beamq was a reputable company to buy from, and i don't really have an answer to that, but what i do know is that they are very kind, and they have great customer service.
So here's the story: i was "playing" with my cheap-o "2W" blue laser from lazerpoint.com (dont buy from there) when ash from the piece of paper i was burning fell onto the culminating lens. it melted a little divot into the cheap acrylic lens, rendering the laser useless. i took apart the focusing assembly (smashed the glued-in acrylic lens out with a screwdriver) and started to scour the internet for a lens that would work in my laser.
i finally gave up and asked Laserpoint customer service if they could send me a new lens. of course they asked me to jump through a million flaming hoops like the good old "send it back to china" or, "buy another product and we'll send it to you" so i just gave up on them. then i asked Beamq, and after a quick conversation about which part i needed, they said that they would send me the part for free.
keep in mind, i didn't even order the laser from them, and they are willing to send me a part for it. albeit a cheap part, its still money they are spending. so i would like to encourage people to try one of their products, since i don't have the money right now to buy something from them (hence why they sent me the part for free) and see if their products are as good as their support, which they might be. they do seem to have a large inventory of more industrial and lab grade parts than anything else, including a good looking 100mw-3W 589nm DPSS yellow laser
and if your wondering, this is the laser from laserpoint: 2000mw 450nm Adjustable Focus Blue Laser
Beamq.com
So here's the story: i was "playing" with my cheap-o "2W" blue laser from lazerpoint.com (dont buy from there) when ash from the piece of paper i was burning fell onto the culminating lens. it melted a little divot into the cheap acrylic lens, rendering the laser useless. i took apart the focusing assembly (smashed the glued-in acrylic lens out with a screwdriver) and started to scour the internet for a lens that would work in my laser.
i finally gave up and asked Laserpoint customer service if they could send me a new lens. of course they asked me to jump through a million flaming hoops like the good old "send it back to china" or, "buy another product and we'll send it to you" so i just gave up on them. then i asked Beamq, and after a quick conversation about which part i needed, they said that they would send me the part for free.
keep in mind, i didn't even order the laser from them, and they are willing to send me a part for it. albeit a cheap part, its still money they are spending. so i would like to encourage people to try one of their products, since i don't have the money right now to buy something from them (hence why they sent me the part for free) and see if their products are as good as their support, which they might be. they do seem to have a large inventory of more industrial and lab grade parts than anything else, including a good looking 100mw-3W 589nm DPSS yellow laser
and if your wondering, this is the laser from laserpoint: 2000mw 450nm Adjustable Focus Blue Laser
Beamq.com