aXit
0
- Joined
- Sep 15, 2009
- Messages
- 206
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*sigh*
So, got my first real laser today (I'd played around with 1mW ones before) a 150mW green from Rayfoss in their small waterproof host. (I ordered a 100mW, but they ran out of modules, so Faona offered a 150mW upgrade for free)
***Copied contents of email:
Hello Faona.
The laser arrived today, but there is a problem; let me describe to you the events of today:
I receive the parcel, it is intact, and unaffected by customs (thankyou for this). There is no physical damage to the product.
I install a protected li-ion 3.6V battery, with the correct orientation. The laser turns on and for about 20 seconds, the laser works perfectly. Then, for a period of 5 seconds, flashes between TEM00 and TEM01, then completely turns off. After checking the battery (and other batteries, the fault was not there), it's voltage, and finding everything ok, I try it once more; the laser produces light for about 3 seconds then turns off. Again, I cannot do anything to get it to turn back on.
What are my options here?
It is a shame to have this happen, my experience with you so far had been perfect.
Thankyou for your help.
***End contents of email.
So, of course it's up to her, and they're on public holiday at the moment, so I won't know too soon; but what is most likely to happen? I've heard of the excellent customer service from Rayfoss.
Also, is it normal for that kind of fault to happen? Is there anything I did wrong to invoke that?
Thank for your answers guys.
aXit.
So, got my first real laser today (I'd played around with 1mW ones before) a 150mW green from Rayfoss in their small waterproof host. (I ordered a 100mW, but they ran out of modules, so Faona offered a 150mW upgrade for free)
***Copied contents of email:
Hello Faona.
The laser arrived today, but there is a problem; let me describe to you the events of today:
I receive the parcel, it is intact, and unaffected by customs (thankyou for this). There is no physical damage to the product.
I install a protected li-ion 3.6V battery, with the correct orientation. The laser turns on and for about 20 seconds, the laser works perfectly. Then, for a period of 5 seconds, flashes between TEM00 and TEM01, then completely turns off. After checking the battery (and other batteries, the fault was not there), it's voltage, and finding everything ok, I try it once more; the laser produces light for about 3 seconds then turns off. Again, I cannot do anything to get it to turn back on.
What are my options here?
It is a shame to have this happen, my experience with you so far had been perfect.
Thankyou for your help.
***End contents of email.
So, of course it's up to her, and they're on public holiday at the moment, so I won't know too soon; but what is most likely to happen? I've heard of the excellent customer service from Rayfoss.
Also, is it normal for that kind of fault to happen? Is there anything I did wrong to invoke that?
Thank for your answers guys.
aXit.