WL warranty repair update!

00Giorge · 10-16-2010, 08:28 AM

In a previous post Wicked refusing to refund I stated that a friend of mine Pete got his Arctic G1 and it quit working. He sent it back to WL and wanted a refund, they sent him another laser and he received the package today with the green customs tape on the box with a nice letter from customs and no laser. So now he has an empty box, he said that he has sent WL an e-mail and will let me know what happens.

As soon as he get back to me I will post an update.

After doing some reading on another forum there have been a bunch of lasers getting confiscated at San Francisco customs!

aryntha · 10-16-2010, 08:41 AM

Yeah. One of my Arctics has a fussy end cap. WL told me that Customer Support would be 'getting in touch with me soon' (they haven't) to issue an RMA (they haven't) and they want me to return the entire laser.

I told them that I'll even pay for a damn new endcap, just tell me how much it costs -- (as the laser itself works fine, the clicky assembly is just fussy ) -- because there is NO WAY I'm shipping a perfectly good laser back to China and risking Customs Roulette (especially lately) just to get a new endcap.

I'm lucky the optics kit I ordered from them didn't get messed with as it was labeled on the slip as "Portable Laser".

Freakin crazy. So many getting confiscated... I don't know how they'll make good on this... And it worries me for our other lasers, too, honestly.

If they start confiscating stuff from other laser companies, I'll be upset. (It's odd, I demanded the proper FDA forms -- I forget this late at night, FDA Form 2xxx -- with accession numbers with my Arctics, as I do with my CNI lasers -- and I got them.. Did anyone else get these with their Arctics? )

00Giorge · 10-16-2010, 08:52 AM

Yep! Pete is totally freaked out about the whole thing, he was a little exicited when he called me earlier! He said that the letter has options that he can contest the confiscation or just abondon the laser. He is debating what to do. He doesn't want any trouble since he has fully automatic guns and a couple of suppresors, he has them legally. But doesn't want to get in any trouble that could get them taken away.

aryntha · 10-16-2010, 09:05 AM

WL is supposed to have a guarantee against this stuff. In the LC forums they've been telling people that they will get their laser.

Tell your friend to send WL a copy of the Customs letter, and I believe they will send out another one.

I can't imagine how much money WL is losing on the confiscations lately --- I'd do it fast, before they decide to rescind that policy...

00Giorge · 10-16-2010, 09:16 AM

He was already sent them a message!

aryntha · 10-18-2010, 06:47 PM

Quote:

Originally Posted by aryntha

I told them that I'll even pay for a damn new endcap, just tell me how much it costs -- (as the laser itself works fine, the clicky assembly is just fussy ) -- because there is NO WAY I'm shipping a perfectly good laser back to China and risking Customs Roulette (especially lately) just to get a new endcap.

Well, update on this. They just sent me a new endcap. I mean, it just arrived today. Without me even knowing it was coming.. No fuss, no nothing. No argument, no mechanations -- I just got a new arctic Endcap.

And they also sent my missing lens pens. Just like that...

Maybe WL really is trying to make good on this?

nikokapo · 10-18-2010, 08:08 PM

Quote:

Originally Posted by aryntha

Well, update on this. They just sent me a new endcap. I mean, it just arrived today. Without me even knowing it was coming.. No fuss, no nothing. No argument, no mechanations -- I just got a new arctic Endcap.

And they also sent my missing lens pens. Just like that...

Maybe WL really is trying to make good on this?

So you received the lenspens as well?

00Giorge · 10-18-2010, 08:19 PM

Hey niko thanks for the pm I am actually on the phone with Pete right now, he got ahold of WL and he sent them a copy of the confiscation letter and they are going to send him another laser.
Hopefully this one will make it thru customs!

aryntha · 10-18-2010, 08:54 PM

Quote:

Originally Posted by nikokapo

So you received the lenspens as well?

Yeah Niko, I did. All in one shipment today. Very surprising (in a good way). Thanks a lot on that. +1 for obvious reasons.

nikokapo · 10-18-2010, 11:15 PM

Awesome, hope you enjoy everything

If you ever need help just let me know.

00Giorge · 10-18-2010, 11:32 PM

While I was talking to Pete I tried to get him to come on the forum, he said that he checks it out occaisonaly but forums are not his thing!

I tried!

nikokapo · 10-19-2010, 03:30 AM

Hey guys, I was just told the warranty is 1 year now on all WL products, just so you know if you ever need to send it back for whatever reason.

aryntha · 10-19-2010, 03:36 AM

Quote:

Originally Posted by nikokapo

Hey guys, I was just told the warranty is 1 year now on all WL products, just so you know if you ever need to send it back for whatever reason.

Wow. Huh. Even on stuff that we bought which said it was 6mos? As in, my Arctics are now 1yr? Hmm... interesting.

00Giorge · 11-15-2010, 07:56 PM

I talked with Pete again and WL sent him a refund instead of his laser, here is a copy of the letter

Dear, Pete

Due to your package that has been stuck in customs, we have refunded your payment.

The transaction id is XXXXXXXXXXXXXX.

Please allow few more days for your account to be updated.

Best Regards,

Jeice Cruz Customer Support Team
There was nothing about "double your money back" as mentioned in their gaurantee. Pete said he was just happy to get his money back.

10-16-2010, 08:28 AM	#1
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	WL warranty repair update! In a previous post Wicked refusing to refund I stated that a friend of mine Pete got his Arctic G1 and it quit working. He sent it back to WL and wanted a refund, they sent him another laser and he received the package today with the green customs tape on the box with a nice letter from customs and no laser. So now he has an empty box, he said that he has sent WL an e-mail and will let me know what happens. As soon as he get back to me I will post an update. After doing some reading on another forum there have been a bunch of lasers getting confiscated at San Francisco customs! __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

10-16-2010, 08:41 AM	#2
aryntha Class 3R Laser Join Date: Nov 2009 Location: Evergreen, CO Posts: 1,951 Rep Power: 143	Re: WL warranty repair update! Yeah. One of my Arctics has a fussy end cap. WL told me that Customer Support would be 'getting in touch with me soon' (they haven't) to issue an RMA (they haven't) and they want me to return the entire laser. I told them that I'll even pay for a damn new endcap, just tell me how much it costs -- (as the laser itself works fine, the clicky assembly is just fussy ) -- because there is NO WAY I'm shipping a perfectly good laser back to China and risking Customs Roulette (especially lately) just to get a new endcap. I'm lucky the optics kit I ordered from them didn't get messed with as it was labeled on the slip as "Portable Laser". Freakin crazy. So many getting confiscated... I don't know how they'll make good on this... And it worries me for our other lasers, too, honestly. If they start confiscating stuff from other laser companies, I'll be upset. (It's odd, I demanded the proper FDA forms -- I forget this late at night, FDA Form 2xxx -- with accession numbers with my Arctics, as I do with my CNI lasers -- and I got them.. Did anyone else get these with their Arctics? ) __________________ 3392nm:REO LHIP HeNe 2mW ∙ 980nm:OLIKE 155mW 808nm:OLIKE 200mW ∙ JETL PLC 600mW(682pk) 780nm:OLIKE 120mW 685nm:JRob 18650 47mW 671nm:CNI PGL3M 281mW DPSS ∙ CNI PGL3C 278mWpk 655nm:Moh LOC 254mW ∙ OLIKE 221mW ∙ Yob 320mWpk 638nm:Snyo 18650 40mW ∙ OPXT HL63133 200mW ∙ LG OHV PGL3C 463mWpk ∙ RHD ML520 700mW 633nm:JDS1145 HeNe 28mW ∙ JDS1145 HeNe 26mW ∙ JDS1135 HeNe 15mW 612nm:MG 05LOR151 HeNe 3mW ∙ REO LSTP 3mW 604nm:REO LSTP 2mW 594nm:LG Rigel 3mW ∙ LG PGL3C 15mWpk ∙ Lasos 7512 3mW ∙ CNI MGL3 58mWpk 589nm:CNI PGL3C 106mWpk ∙ CNI PGL3C 85mWpk ∙ CNI GLP 9mWpk 561nm:CNI PGL3C 30mW(41pk) 556nm:CNI PGL3C 20mW(22pk) 544nm:JDS1675P HeNe 2mW ∙ REO LHGR 2mW ∙ Lasos 7786 2mW 532nm:Aries PGL3C 150mW(180pk) ∙ CNI PGL3C 578mWpk ∙ JETL PLC 440mWpk 515nm:JDS 221420GL ArI 30mW 510nm:52mW DirGreen#2 ∙ 50mW 26650 DirGreen 488nm:Nlx DPSS 7mW ∙ JDS 2214 ArI 40mW ∙ JDS 2214 ArI 20mW ∙ JDS FCD488 DPSS 25mW ML:MG 65A106025 ArI ML 115mW 473nm:LG AqPro PGL3A 45mW(80pk) ∙ CNI PGL3C 110mWpk ∙ CNI PGL3C 95mWpk ∙ RPLB-25 60mWpk 458nm:JDS 2214VL ArI 8mW ∙ JDS 2214VL ArI 12mW ∙ RHD Diode 1.7W 452nm:Osram SM TO38 47mW 445nm:Yob 1410mW ∙ Polaris 156mW ∙ PGL3C 1200mW ∙ DTR-EHG 32650 2136mW 405nm:Yob 630mW ∙ JRob 18650 462mW ∙ Qfox 750mW ∙ JETL PLC 780mW

10-16-2010, 08:52 AM	#3
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	Re: WL warranty repair update! Yep! Pete is totally freaked out about the whole thing, he was a little exicited when he called me earlier! He said that the letter has options that he can contest the confiscation or just abondon the laser. He is debating what to do. He doesn't want any trouble since he has fully automatic guns and a couple of suppresors, he has them legally. But doesn't want to get in any trouble that could get them taken away. __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

10-16-2010, 09:05 AM	#4
aryntha Class 3R Laser Join Date: Nov 2009 Location: Evergreen, CO Posts: 1,951 Rep Power: 143	Re: WL warranty repair update! WL is supposed to have a guarantee against this stuff. In the LC forums they've been telling people that they will get their laser. Tell your friend to send WL a copy of the Customs letter, and I believe they will send out another one. I can't imagine how much money WL is losing on the confiscations lately --- I'd do it fast, before they decide to rescind that policy... __________________ 3392nm:REO LHIP HeNe 2mW ∙ 980nm:OLIKE 155mW 808nm:OLIKE 200mW ∙ JETL PLC 600mW(682pk) 780nm:OLIKE 120mW 685nm:JRob 18650 47mW 671nm:CNI PGL3M 281mW DPSS ∙ CNI PGL3C 278mWpk 655nm:Moh LOC 254mW ∙ OLIKE 221mW ∙ Yob 320mWpk 638nm:Snyo 18650 40mW ∙ OPXT HL63133 200mW ∙ LG OHV PGL3C 463mWpk ∙ RHD ML520 700mW 633nm:JDS1145 HeNe 28mW ∙ JDS1145 HeNe 26mW ∙ JDS1135 HeNe 15mW 612nm:MG 05LOR151 HeNe 3mW ∙ REO LSTP 3mW 604nm:REO LSTP 2mW 594nm:LG Rigel 3mW ∙ LG PGL3C 15mWpk ∙ Lasos 7512 3mW ∙ CNI MGL3 58mWpk 589nm:CNI PGL3C 106mWpk ∙ CNI PGL3C 85mWpk ∙ CNI GLP 9mWpk 561nm:CNI PGL3C 30mW(41pk) 556nm:CNI PGL3C 20mW(22pk) 544nm:JDS1675P HeNe 2mW ∙ REO LHGR 2mW ∙ Lasos 7786 2mW 532nm:Aries PGL3C 150mW(180pk) ∙ CNI PGL3C 578mWpk ∙ JETL PLC 440mWpk 515nm:JDS 221420GL ArI 30mW 510nm:52mW DirGreen#2 ∙ 50mW 26650 DirGreen 488nm:Nlx DPSS 7mW ∙ JDS 2214 ArI 40mW ∙ JDS 2214 ArI 20mW ∙ JDS FCD488 DPSS 25mW ML:MG 65A106025 ArI ML 115mW 473nm:LG AqPro PGL3A 45mW(80pk) ∙ CNI PGL3C 110mWpk ∙ CNI PGL3C 95mWpk ∙ RPLB-25 60mWpk 458nm:JDS 2214VL ArI 8mW ∙ JDS 2214VL ArI 12mW ∙ RHD Diode 1.7W 452nm:Osram SM TO38 47mW 445nm:Yob 1410mW ∙ Polaris 156mW ∙ PGL3C 1200mW ∙ DTR-EHG 32650 2136mW 405nm:Yob 630mW ∙ JRob 18650 462mW ∙ Qfox 750mW ∙ JETL PLC 780mW

10-16-2010, 09:16 AM	#5
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	Re: WL warranty repair update! He was already sent them a message! __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

10-18-2010, 08:19 PM	#8
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	Re: WL warranty repair update! Hey niko thanks for the pm I am actually on the phone with Pete right now, he got ahold of WL and he sent them a copy of the confiscation letter and they are going to send him another laser. Hopefully this one will make it thru customs! __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

10-18-2010, 11:15 PM	#10
nikokapo Cereal Eater Join Date: Dec 2007 Location: Argentina Posts: 6,341 Rep Power: 281	Re: WL warranty repair update! Awesome, hope you enjoy everything If you ever need help just let me know.

10-18-2010, 11:32 PM	#11
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	Re: WL warranty repair update! While I was talking to Pete I tried to get him to come on the forum, he said that he checks it out occaisonaly but forums are not his thing! I tried! __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

10-19-2010, 03:30 AM	#12
nikokapo Cereal Eater Join Date: Dec 2007 Location: Argentina Posts: 6,341 Rep Power: 281	Re: WL warranty repair update! Hey guys, I was just told the warranty is 1 year now on all WL products, just so you know if you ever need to send it back for whatever reason.

11-15-2010, 07:56 PM	#14
00Giorge Class 3R Laser Join Date: Aug 2010 Location: Utah Posts: 1,952 Rep Power: 84	Re: WL warranty repair update! I talked with Pete again and WL sent him a refund instead of his laser, here is a copy of the letter Dear, Pete Due to your package that has been stuck in customs, we have refunded your payment. The transaction id is XXXXXXXXXXXXXX. Please allow few more days for your account to be updated. Best Regards, Jeice Cruz Customer Support Team There was nothing about "double your money back" as mentioned in their gaurantee. Pete said he was just happy to get his money back. __________________ The older I get the better I was! Age is mind over matter, if you don't mind it really doesn't matter! Growing old is inevitable, growing up is optional! Want help stop gun legislation http://www.ruger.com/micros/advocacy/takeAction.html

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