Warning : DO NOT buy from Lazerer

lasersbee said:

You must have a Laser in your butt... you're not listening...
What part of try to contact Lazerer through this Forum
don't you understand....:thinking:

Jerry

You can contact us at any time through our Website: J.BAUER Electronics

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I think that he know about the problem.

Hi everyone Max from LAZERER here.First of all we have to apologized for causing argument in this thread.

Briefly explain the situation here. mbc purchased and paid for a 300mW 638nm laser on 13/09/2012. Two days later he request to change the order into 1W blue laser and than after that he made a one last change into a another blue laser. However for some reason the 2nd payment request (price different) is not paid and our contact is broken.

I marked mbc order as “reserved “ to prevent someone to ship his original order accidentally. We haven’t heard from mbc since than and I also forgot about his order and as a result the order keep reserved over our control panel. I admit I have made a mistake here and I can understand why mbc will act so angry. I have contacted mbc to arrange the refund immediately after getting his pm.

Just a warm reminder for member who try to contact us. Please allow at least 48 hour (business time) for us to answer your email. We will only reply your email late but your email will never be ignored. Also we reply to t he email according to the sending time. So every time you send a new email it will jump from the bottom to the top and as a result we answer it late. Also try not to send email to us too frequently or with the exact same content. Our spam control will block this kind of email and delete it automatically. And IMPORTANT. If your email is not answered in 48 hours please send with ANOTHER EMAIL ADDRESS. Because chance your email address is blacklisted already and it is not reaching us.

Also I am asking senior member here for help. If you see someone who has communication problem contacting us please point him to this thread. It is impossible for us to find out all the potential problems. Here are all the way you can contact me or my Company:

email address 1: sales@lazerer.com
email address 1: lazerer@lazerer.com
LPF Private message: Maxlzr ( Message must reach me. But could be reply late since I am not always here)
Facebook : LAZERER | Facebook ( New method to contact us. But could be reply late too )

Sorry for a bit long of this post but I really don't want similar thing from happening again due to the email problem. Wish all LPF member a happy 2013.

Max

JLM said:

I think that he know about the problem.

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Yes we are just typing for this thread.

Max

MaxLZR said:

Yes we are just typing for this thread.

Max

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Bravo my friend!!! This issue finishes with love and applause for you Max. :wave:


PS: Make the Love, not the war.:gh:

Grix said:

I think this forum has a serious attitude problem.

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....and then some.

Anyway, good to see all is resolved.

Lazerer handled that like a true gentleman.

There he is! Was waiting for that. I knew everything would be ok on the account this is the 3rd thread like this in the past couple of months and Max takes care of each and every customer. Lazerer is a bigger company then some may realize

Key thing to remember: Make one order, and stick with it. Always follow up or even place the order through email with one of the company's employee/owner.
Also, when people are trying to help. Please just follow directions. Things can get solved way more swiftly and securely.
Glad you got a hold of him Mbc. Everything is on the right track now
And i also think Grix is right, maybe we should settle down here until we make sure someone is actually just trying to smear a good company's rep and not really having issues. So for that, i think we owe Mbc an apology.

I'm glad to see this is being resolved, and Max is indeed a gentleman for handling it they way he is.

As for attitude, why not just answer basic questions, or follow simple suggestions?

It's clear no "scam" occurred here, and that the order was more complicated and not standard.

Just me or does this seem like a troll?

kbg2289 said:

Just me or does this seem like a troll?

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Read the whole thread. Hes not a troll or is not trolling.

InfinitusEquitas said:

I'm glad to see this is being resolved, and Max is indeed a gentleman for handling it they way he is.

As for attitude, why not just answer basic questions, or follow simple suggestions?

It's clear no "scam" occurred here, and that the order was more complicated and not standard.

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Yes Max handled this very well. As for you InfinitusEquitas , you were hostile, unhelpful and made a real ass outta yourself.

anyways, problem has been solved. And I will never return to this forum again.

This should and could have been solved in a very few posts- I still feel that failure to add locations to personal profiles is good cause to ignore- NOT keep from joining LPF but if its help they want= we need to know more for the help to be both accurate and quick. Being bull-headed/stubborn does no one any good. hak

mbc said:

Yes Max handled this very well. As for you InfinitusEquitas , you were hostile, unhelpful and made a real ass outta yourself.

anyways, problem has been solved. And I will never return to this forum again.

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Pardon, but I feel the only @$$ here is you.

For making false accusations,
For failing to answer simple questions,
For failing to recognize helpful suggestions when they are offered,
For being stubborn, and generally acting like a drama queen on her period.

Glad to hear you won't be coming back. I'd say it's been a pleasure, but I'd be lying.

mbc said:

I ordered way back in july 2012, have recieved nothing. no laser. no refund.
p.s yes i am a new poster, i registered specifically to warn people of Max/Lazerer.

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MaxLZR said:

Hi everyone Max from LAZERER here.First of all we have to apologized for causing argument in this thread.

Briefly explain the situation here. mbc purchased and paid for a 300mW 638nm laser on 13/09/2012. Two days later he request to change the order into 1W blue laser and than after that he made a one last change into a another blue laser. However for some reason the 2nd payment request (price different) is not paid and our contact is broken.

Max

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He seems to have lied about when he bought the Laser as well...
I think Max would no doubt keep better records..


Jerry

You can contact us at any time through our Website: J.BAUER Electronics

:crackup: This whole thread has been a great read.


20+ e-mails is way excessive. What could have possibly been in 6-20? Threats? I hate mysteries.

As the problem is resolved I think the title of this thread is a kind of misleading.

FlurbDurb said:

:crackup: This whole thread has been a great read.
20+ e-mails is way excessive. What could have possibly been in 6-20? Threats? I hate mysteries.

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He's already been caught in a lie... or at least a great exaggeration..
Maybe the 20 E-Mails was really only 2....


Jerry

You can contact us at any time on our Website: J.BAUER Electronics