I ordered the 500mW 445nm blue laser, waited patiently for their 3 week holiday to end before it shipped (thinking it would be worth the wait), then after the month of waiting, it came in the mail. Very excited to see this I pulled it right out of the package to try it, it worked for about 5 minutes. As soon as I took it out of the package (brand new), I could tell that the end cap felt very low quality, it hardly even made a click when I pushed it. Then, after pushing it once or twice, it began to malfunction, the laser would not turn on. So first I checked to see what the problem was, and, I found out that as long as the laser itself without the end cap had a working power source stay on, so I knew it wasn't the laser (a good thing). After experimenting, I found out that the end cap was indeed the problem. If I pushed in a certain position, the laser turned on. Then, after a while, not only did the end cap button not work correctly, it just stopped returning to its normal position, so I have to manually move the button back and forth, and I have no way of turning the laser off, so the end cap can no longer turn off the laser. If I screw it on and manually move the button around until the laser turns on, that is the only way I have of using it. So there you go, my laser from lazerer.com came broken right out of the box. VERY DISAPPOINTED, WILL NO LONGER BE BUYING THERE. NOT WORTH THE MONEY.

EDIT: I apologize to max if he's reading this, I was wrong about lazerer, most of their lasers do work well. Also, I have contacted max about the issue, and he instantly without question, agreed to send a new tail cap free of charge With that being said, do not be afraid to but from lazerer for they are a good company and care for customer satisfaction. All of their lasers are indeed up to spec and free shipping on all orders.

Question: Did you think to tell them (Lazerer) that your tailcap was faulty? That would have been the very first thing I would have done. Tell them, politely and request a replacement tail cap. I see no reason why they would not send you a replacement.

I'm not saying it is right or acceptable to receive a damaged or malfunctioning item from a seller, however... I see all too often people come in with a sense of entitlement to levels of quality and service that common sense or experience would tell you is not probable when ordering from china. They then proceed to make a big deal about how the entire transaction did not live up to their expectations. "Oh my god my fully functional laser has a minor flaw on an easily replacable part, lazerer is TERRIBLE, you shouldn't buy anything from them. What? Yes my laser actually works, but it wasn't perfect!". Try ordering from one of the dozens of run of the mill chinese websites - you'll be lucky you receive anything at all! I'm not joking or exagerating either. Most chinese websites will take your money and not deliver anything. The few that deliver will not respond if there is an issue. Even fewer are the places which will respond in a timely manner. Even fewer than that will actually remedy the situation. Not even "big" companies like CNI (where all the DPSS lasers are made) provide better service. Members have paid very large sums for a laser of a special wavelength to only find out that CNI lied and it isn't the wavelength they paid for. That's from the major source, the place where everything is of the highest quality from China.

When you order from China you are often paying less than it would cost for the same item to be made here in the states (or europe). That reduction in cost comes at a price. You can't have more for less, it just doesn't work that way. If you want absolute perfection in orders, don't buy from China. If you think a working and on spec laser from Lazerer is not worth the money then you are probably better of not spending money on a laser.

A quick google search turned up this.

Depending on whether Lazerer paid return shipping, this might have been the cheaper option.

Lase

Try using a pair of Snap Ring Pliers and tighten up the retaining plate.

You sound like you contacted the seller and he refused to remedy
the problem...

Is that correct... did he refuse to fix the problem....

If that is not the case then I would suggest that you contacted
the seller and see what he will do for you...

Have you ever heard of manufacturer defects... $hit happens.

In most cases giving the seller a chance to make it right is your
responsibility and gets handled quickly without Drama.
How is the seller going to help you if you don't let him know there
is a problem..

Whining on this Forum without contacting the seller only reflects
bad on you...IMO


Jerry

A much cheaper solution will be to disassemble tha cap and either to fix the issue by placing a drop of oil on the power button or to replace it. All those powerbuttons used in the caps of lasers and flashlights are about the same and dirt cheap. I had about the same issue with the powerbutton of a C6 host and fixed it by just placing a drop of oil on it. One day it simply didn´t want to turn off. I had to push it a lot of times till it turned off. The same with turning it on. Had to press it at a specific position under a specific angle to get it on. Finally the oli fixed it for me.

Also like electron said. Make sure the retaining plate is thightened up, but also not to strong. Just that much it doesn´t screw off by itself and is working correctly. A to strong tightened plate may also cause malfunctions.

This is even faster fix than going out to a local electronic store to buy a new one and costs nothing. Btw. The button ist still working like it should.

This is also not that much a fault of Lazerer, but of the powerbutton itself. For Max it could work like it should but started to malfunktion after it arrived to you.

Oh well, all those powerbuttons use the same principle like the buttons off ballpens. So they are very simple in their constuction and are using the same materials.

If you want the seller to take care of your tail cap problem
I would suggest you don't void any guarantee by trying to
fix it yourself BEFORE contacting the seller...


Jerry

Ha, you guys are always ready to defend other laser companies. Not Wicked Lasers though, they give out new lasers for reasons they shouldn't, bad bad bad.

This is the first defective Lazerer laser that I've seen since they opened.

Compared to the multiple defective/underspec/not delivered/not as specified/ lasers and bad customer service issues that have come out of WL.

Not hard to realise why we're defending them at the moment.

Lase

ok, yes, I did contact the seller before I posted this and before I did anything, however, I did not get a response until a few minutes ago. He agreed to send me a new tail cap free of charge so the only downside is I can't use the laser for a couple more weeks. But the fact is, it is a seller from hong kong, he replies to all emails, and obviously cares for the customers satisfaction. I can understand why you guys defend him, and most certainly understand why wickedlasers is not defended, after seeing what my friend got in the mail from them. Thank you all for the tips, I guess I'll try to fix the tail cap in the mean time of waiting for the new one to come.

Actually there was one on here not too long ago about a 532nm that was defective and another for the tail cap issue; but other than that I haven't seen too many myself, so not bad.

I feel sorry for you to read this, but glad you made a compromise, eventually.
Many opinions concerning lazerer vary.. still waiting for my unit to arrive.
thumbs up!

I think there is a very good chance he'll be able to fix the tail cap himself, while waiting on the replacement.......we'll see.

No, it's not the first >> 3 in 1 Review - Rifle 1.2w 445 - Lasersbee USB 2.5W LPM - Lazerer Customer service.

The difference is I've gone about it the right way and still have faith in Max to sort the problem out and turn me into a satisfied customer.


@ xWHitezMagicx: Every buyer should get a fully working item as advertised, but these things do happen and lack of communication only makes it worse. If you read my review thread you'll see that if anyone around here has the right to say your last statement,,, its probably me
If, at the end of the day, Lazerer do really disappoint and I think they've treated me very badly, it will get a mention everytime I see a thread asking about them. Until then,,,well, I don't wanna be the one to burst their bubble unnecessarily. Max seems to be a decent and friendly fella. At least give him the benefit of the doubt for the time being and contact him. Don't try and hang him 'straight out the box'.

edit: ahhh, I see he's been in contact whilst I was writing this

It has nothing to do with defending a proven reputable seller...
Unlike the reputation that WL has of lying to it's customers and
sending out underspec Laser's just like your Krypton...
Why don't you ask WL to put the true Laser Power on their Lasers
rather than Blanket output rating of 1mW to 10000mW...

BTW did you ever get your cameras fixed... and have you made a
video of your underspec Laser for all to see...

I also noticed that your WL Mod status had been revoked...
That must sting...


Jerry

Still... quality control is the least thing they could do before sending out a unit.
Past years it's quantity above quality.

You mean Quality Assurance.

What?! Shocking!

Tell us the story CVB.

Ah I stand corrected. I hadn't seen those threads.

Lase

This. My retaining plate on my Lazerer Rifle came slighty loose from Max. A gentle quarter of a turn or so snugged it up and it has worked flawlessly since. Of course this may or may not be your problem, but Max will make it right.



Glenn

Very true. Such retaining plates may get loose during the transport. We all know many parcels are not treated well while being shipped. Also. Just a not correctly working powerbutton is not a big issue against a else well working on-spec laser.

This is not defending a company, but looking at the facts.

So if it comes to quality control those dirt cheap powerbuttons, that are even cheaper in their production, may work correctly for the seller but cause malfunktion for the buyer after they arrived. So anyone tell me how the seller will know a stupid powerbutton, that worked for him flawless, will stop working like it should after it arrives at the customers door?

@CVB The only guy here are you. Or should I better say a 13yrs old kid who even didn´t earn the money for the laser he got as a gift. So before arguing with us you better find a job and learn first how hard it is to earn this amount of money your laser usually costs. Then we can discuss about what you will be thinking about a company who needs to corrupt kids with expencive gifts.

So even don´t start telling me we are just jealous. I for sure not, just grown up and unbiasad because I never dealed with the company you got your laser from and paid all my lasers with the money I earned. Not like you.

$hit happens and will happen even to the best company. But this should be the exeption of the normal.

I just received my Devil Rifle V2 and it stopped working after 5 minutes, I did notice that right before it quit the laser flickered a little bit and then died altogether. Would something like that signify a tail cap issue? I have contacted max but I figured I would do some research until I hear from him. And I have no idea how to work on my tail cap and I don't want to ruin it, I can try and tighten it but that's about it.

Those lasers are not designed to run for several minutes. The duty cycle is 60sec on and 60sec off. If you run it for longer you might demage it. So the flickering could mean it died already if you ran it for longer than the recommended duty cycle or your batteries were not fully charged.

To check out it´s just the tailcap you simply can use a wire between the positive end of the battery and the host.

I should have been more clear about the "5 minutes", I understand the duty cycle and I definitely did not run it for 5 straight minutes. The duty cycle is 60on/60off and I made sure to stay within those limits. I charged the batteries fully and tried it again but no change. And after my first post someone else recommended bypassing the tail cap but unfortunately that also didn't work. I guess my problem is internal so I'll wait for max to reply because I do not have enough knowledge to be screwing with anything else.

Oh, that doesn't sound good. Not a tailcap problem then.