- Joined
- Mar 27, 2011
- Messages
- 14,125
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Time and again the question comes up;
I ordered from company XYZ, and I still don't have my laser, how long is it supposed to take?
I hope that this rough guideline will answer some questions.
If At Least Three Weeks Have Passed and You are Concerned About Your Order - Contact the Company!
If you don't let a company know that there is a problem, they might not know that there is one. When contacting any business it is a good idea to provide your order number.
Lazerer:
-Up to seven business days for order processing, and two to four weeks for delivery to the US, and Europe.
-Typical delivery time is 10-21 days, but can be much longer around the holidays (such as during the chinese new year.)
-You are solely responsible for knowing your local customs and import laws, and any resulting confiscations. So far there have been no problems with confiscations.
-Official company policies: Link.
O-like:
-Up to two weeks for order processing and two to three weeks for delivery to US and Europe.
-Typical delivery timeframe from order to delivery is two to four weeks. Same as lazerer, expect delays during the holiday season.
-O-like does not have a clear policy on confiscations, although again, this has not been an issue.
-Official Company Policies: Link.
Rayfoss;
-Up to two weeks for processing and two to four weeks for delivery to US and Europe.
-Typical delivery timeframe from order to delivery is two to four weeks. Expect delays during the holiday season.
-In the event of confiscation Rayfoss will cover 50% of the loss.
-Official Company Policies: Link.
*All of three of the above companies tend to communicate poorly, some worse than others. Be patient and clear with your inquiries.
**Delays are common during regional holidays, and if items are not in stock.
***Paypal typically permits up to 45 days to start a dispute, it is best to be patient and allow time for your order to arrive.
****Disregard cheap chinese tracking. It will mislead you and leave you frustrated (much like my ex
).
EXPEDITED SHIPPING;
All of these companies will offer to ship via EMS, DHL, UPS, etc,. Be forewarned that while this will expedite you receiving an item, it will not expedite the order processing or help if they item is out of stuck, or the company is on holiday. Always contact Max at lazerer, Susie at o-like, or Faona at Rayfoss prior to placing and expedited order.
Premium Companies;
For companies such as Jetlasers, Laserglow, and Optotronics, shipping time frames are rarely if ever an issue, because the offer top notch customer support. Contact their staff and they will provide you with up to date options, exact quotes and timeframes.
Manufacturers;
If you're dealing with manufacturer's chances are you already know what's going on. As always though, it helps to be patient, polite and clear in your communications.
This last section was already put together by Lase, but I thought it would be good to place it here to keep the information in one place:
(Please note these timelines do not include processing time, and are only guideline based on observed shipping time frames.)
To Australia:
From:[/B]
Within Aus: 1-2 days standard, Next day express
US: ~2 weeks standard post, <1 week express.
China: ~2-3 weeks standard, < 10 days express.
To Canada:
From:
China: 2-3 weeks standard
Europe: 1 week standard
US: 2-3 weeks standard
To Europe:
From:
Australia: 8 - 9 days
China: 4 - 6 days EMS
South America: ~2 weeks
US: 1 - 2 weeks Priority International.
To US:
From:
China: ~2 weeks standard, 3 - 4 days EMS
02/29/12 Update -
I assume this is only an issue internationally as I haven't noticed or heard about delays domestically within the US.
02/24/12 Update -
All of the budget companies mentioned above, lazerer, o-like, rayfoss, will use the cheapest method for shipping.
An additional amount may be paid for tracking.
Tracking is NOT the same as insurance, but simply allows you to watch the progress of your package. The tracking methods are also often not very precise.
10/11/12 Update -
11/12/12 Update -
http://laserpointerforums.com/f57/psa-shipping-times-china-78603.html#post1130447
If you require insurance you must make arrangements with the company PRIOR to ordering. Please also note that the package can only be insured for the amount declared on it.
By default all packages are marked as flashlights and $10-$20 in value to prevent undue scrutiny from customs. The higher the declared value on the package, the more scrutiny it will receive. For any country with VAT or other import fees this means you may end up paying more to get the package from customs.
Legality;
Please remember it is your responsibility to know your local customs policies and laws.
Currently if customs inspects your package, you will not receive your laser in Germany, Australia, and now also Canada.
Happy Lasering:beer:
I ordered from company XYZ, and I still don't have my laser, how long is it supposed to take?
I hope that this rough guideline will answer some questions.
If At Least Three Weeks Have Passed and You are Concerned About Your Order - Contact the Company!
If you don't let a company know that there is a problem, they might not know that there is one. When contacting any business it is a good idea to provide your order number.
Lazerer:
-Up to seven business days for order processing, and two to four weeks for delivery to the US, and Europe.
-Typical delivery time is 10-21 days, but can be much longer around the holidays (such as during the chinese new year.)
-You are solely responsible for knowing your local customs and import laws, and any resulting confiscations. So far there have been no problems with confiscations.
-Official company policies: Link.
O-like:
-Up to two weeks for order processing and two to three weeks for delivery to US and Europe.
-Typical delivery timeframe from order to delivery is two to four weeks. Same as lazerer, expect delays during the holiday season.
-O-like does not have a clear policy on confiscations, although again, this has not been an issue.
-Official Company Policies: Link.
Rayfoss;
-Up to two weeks for processing and two to four weeks for delivery to US and Europe.
-Typical delivery timeframe from order to delivery is two to four weeks. Expect delays during the holiday season.
-In the event of confiscation Rayfoss will cover 50% of the loss.
-Official Company Policies: Link.
*All of three of the above companies tend to communicate poorly, some worse than others. Be patient and clear with your inquiries.
**Delays are common during regional holidays, and if items are not in stock.
***Paypal typically permits up to 45 days to start a dispute, it is best to be patient and allow time for your order to arrive.
****Disregard cheap chinese tracking. It will mislead you and leave you frustrated (much like my ex
).EXPEDITED SHIPPING;
All of these companies will offer to ship via EMS, DHL, UPS, etc,. Be forewarned that while this will expedite you receiving an item, it will not expedite the order processing or help if they item is out of stuck, or the company is on holiday. Always contact Max at lazerer, Susie at o-like, or Faona at Rayfoss prior to placing and expedited order.
Premium Companies;
For companies such as Jetlasers, Laserglow, and Optotronics, shipping time frames are rarely if ever an issue, because the offer top notch customer support. Contact their staff and they will provide you with up to date options, exact quotes and timeframes.
Manufacturers;
If you're dealing with manufacturer's chances are you already know what's going on. As always though, it helps to be patient, polite and clear in your communications.
This last section was already put together by Lase, but I thought it would be good to place it here to keep the information in one place:
(Please note these timelines do not include processing time, and are only guideline based on observed shipping time frames.)
To Australia:
From:[/B]
Within Aus: 1-2 days standard, Next day express
US: ~2 weeks standard post, <1 week express.
China: ~2-3 weeks standard, < 10 days express.
To Canada:
From:
China: 2-3 weeks standard
Europe: 1 week standard
US: 2-3 weeks standard
To Europe:
From:
Australia: 8 - 9 days
China: 4 - 6 days EMS
South America: ~2 weeks
US: 1 - 2 weeks Priority International.
To US:
From:
China: ~2 weeks standard, 3 - 4 days EMS
02/29/12 Update -
I assume this is only an issue internationally as I haven't noticed or heard about delays domestically within the US.
02/24/12 Update -
All of the budget companies mentioned above, lazerer, o-like, rayfoss, will use the cheapest method for shipping.
An additional amount may be paid for tracking.
Tracking is NOT the same as insurance, but simply allows you to watch the progress of your package. The tracking methods are also often not very precise.
10/11/12 Update -
11/12/12 Update -
http://laserpointerforums.com/f57/psa-shipping-times-china-78603.html#post1130447
If you require insurance you must make arrangements with the company PRIOR to ordering. Please also note that the package can only be insured for the amount declared on it.
By default all packages are marked as flashlights and $10-$20 in value to prevent undue scrutiny from customs. The higher the declared value on the package, the more scrutiny it will receive. For any country with VAT or other import fees this means you may end up paying more to get the package from customs.
Legality;
Please remember it is your responsibility to know your local customs policies and laws.
Currently if customs inspects your package, you will not receive your laser in Germany, Australia, and now also Canada.
Happy Lasering:beer:
Last edited:
+1
