O-Like may not be getting my business again.

Annoyed with O-like's processing time...

Edit: Got the laser today and I was quite happy with it. The shipping time was great, the laser is great, the packaging was stellar. Just annoyed at how long it took to fill the order. Now that I know to expect a 2 week delay before they process the order, I might buy from O-Like again. I tried to modify the title of this thread but I am unable to. My appologies.

Ok...before people go off on a tirade, let me qualify that statement. I ordered a laser from them on April 30th and paid via paypal (money was in paypal so no delays or waiting there). On May 1st I get a confirmation of the order and a statement that because of a Labor DAY holiday in china, there would be a small delay before shipping out the laser.

Ok, cool. I can wait an extra day to get it. No problems there. I didn't hear back from them or get any confirmation of shipping by May 6th, so I e-mail them and ask if there was a tracking number for my order. A reply came back that they just now checked their stock and they were out of the new-style laser I ordered...seven days ago. Could I wait 2 or 3 more days before they ship it out? (It took them a week to realize they were out of stock??)

Fine.

So I wait and then on May 17th, I get an email that states they JUST shipped my order that day. So it took two weeks and three days after they took my money to ship out the product? I'm happy that they did ship it out but...seventeen days? I mean, first off if you are going to be affected by a holiday, announce it on your website and especially on the 'checkout' page. Second, if you are out of stock, then please as a service to your customers, label the product as out of stock. I would have waited until it was in stock...but please don't take the money and leave people in the dark about why you can't deliver the product. Also if you find you are out of stock because of a rush of orders or something, let your customers who purchased product that you don't have in stock know A.S.A.P. It shouldn't take the customer e-mailing the company asking what is going on with the order for the company to say "Oh...yeah...right...about that order of yours"

Finally, per the last email from them before they shipped out, they stated the laser was going to be in stock and shipped out by May 11th. What took an extra six days and why no e-mail to let me know there would be another delay?


Let me get this straight before the flames, I'm NOT degrading their product or quality of their RMA service or Sue herself. I am saying that, personally, I am not happy with their handling of customers. A simple three sentance e-mail "Hey, our supplier didn't get the lasers to us and delayed our restocking of the shelves. Right now we are still out of stock and will be until the 17th. As soon as we get our shipment in on the 17th, we will have your order in the mail to you."


I have NO PROBLEM with waiting 2-3 weeks after they ship it out. I understand that it takes time for it to work it's way through the mail system and customs. I fully expected a 2-3 week wait after they shipped out the laser. What I am slightly miffed (not upset...just slightly annoyed) at is that it took them two weeks and three days just to find a laser to ship to me....and it took me prodding them with a couple e-mails to get them moving and find out what is going on.

For the future, all I am asking is O-Like keep their customers in the loop. I don't know if it is a single person operation or a sucessful business...and I don't care. E-mail costs nothing. Take 2 minutes out of the day and keep your customers in the loop. Please.

In any case, I'm happy the laser is on its way and I'm sure reading the reviews that it will be satisfactory and under-rated. I have no doubt that it will be a solid, dependable product.

bschott said:

Ok...before people go off on a tirade, let me qualify that statement. I ordered a laser from them on April 30th and paid via paypal (money was in paypal so no delays or waiting there). On May 1st I get a confirmation of the order and a statement that because of a Labor DAY holiday in china, there would be a small delay before shipping out the laser.

Ok, cool. I can wait an extra day to get it. No problems there. I didn't hear back from them or get any confirmation of shipping by May 6th, so I e-mail them and ask if there was a tracking number for my order. A reply came back that they just now checked their stock and they were out of the new-style laser I ordered...seven days ago. Could I wait 2 or 3 more days before they ship it out? (It took them a week to realize they were out of stock??)

Fine.

So I wait and then on May 17th, I get an email that states they JUST shipped my order that day. So it took two weeks and three days after they took my money to ship out the product? I'm happy that they did ship it out but...seventeen days? I mean, first off if you are going to be affected by a holiday, announce it on your website and especially on the 'checkout' page. Second, if you are out of stock, then please as a service to your customers, label the product as out of stock. I would have waited until it was in stock...but please don't take the money and leave people in the dark about why you can't deliver the product. Also if you find you are out of stock because of a rush of orders or something, let your customers who purchased product that you don't have in stock know A.S.A.P. It shouldn't take the customer e-mailing the company asking what is going on with the order for the company to say "Oh...yeah...right...about that order of yours"

Finally, per the last email from them before they shipped out, they stated the laser was going to be in stock and shipped out by May 11th. What took an extra six days and why no e-mail to let me know there would be another delay?


Let me get this straight before the flames, I'm NOT degrading their product or quality of their RMA service or Sue herself. I am saying that, personally, I am not happy with their handling of customers. A simple three sentance e-mail "Hey, our supplier didn't get the lasers to us and delayed our restocking of the shelves. Right now we are still out of stock and will be until the 17th. As soon as we get our shipment in on the 17th, we will have your order in the mail to you."


I have NO PROBLEM with waiting 2-3 weeks after they ship it out. I understand that it takes time for it to work it's way through the mail system and customs. I fully expected a 2-3 week wait after they shipped out the laser. What I am slightly miffed (not upset...just slightly annoyed) at is that it took them two weeks and three days just to find a laser to ship to me....and it took me prodding them with a couple e-mails to get them moving and find out what is going on.

For the future, all I am asking is O-Like keep their customers in the loop. I don't know if it is a single person operation or a sucessful business...and I don't care. E-mail costs nothing. Take 2 minutes out of the day and keep your customers in the loop. Please.

In any case, I'm happy the laser is on its way and I'm sure reading the reviews that it will be satisfactory and under-rated. I have no doubt that it will be a solid, dependable product. I'm just not going to be buying directly from O-Like again.

Click to expand...

:wtf: your waiting for an Under-Rated laser...:huh:

You'll be dissapointed... :cryyy:

All the lasers and modules I got from Susie up to now were Over-Rated...:crackup:


Jerry

my bad...sorry about that.. I mixed up the terminology. Still learning

Thought that it wasn't what you meant....

Jerry

Hmm... if it's rated at 50mW and actually delivers 60mW, it's under-rated...

"Over-rated" means it's not as good as they make it out to be, as in "as an actor, he's overrated"... so if Jerry gets all the overrated ones, it's good for the rest of us

(I assume he's mixing up "overrated" with "over rating").

I find that the terms "overspec" and "underspec" eliminate this misunderstanding.

Shipping times like that are normal for these Chinese companies. I've waited over a month for DX to ship a red lab laser (back when they still shipped to the US)

dr-ebert said:

Hmm... if it's rated at 50mW and actually delivers 60mW, it's under-rated...

"Over-rated" means it's not as good as they make it out to be, as in "as an actor, he's overrated"... so if Jerry gets all the overrated ones, it's good for the rest of us

(I assume he's mixing up "overrated" with "over rating").

Click to expand...

Agreed... I had the meaning of "Under Spec" (like Justin pointed out) running in my mind as I posted that..
The original Post by bschott was correctly phrased.... My Bad...
Thanks for un-Wixing my Mords...

Jerry

O ordered the ''new dilda'' From susie 4 days ago.

I sendt them a mail asking for confirmation of my buy. 5 minutes later i got an answer that it would be shipped in 2 days and not to worry.

3 days later (today) i got my shipping mail.


I must admit that their lasers are top quality!! and their service is among the best. But they really should inform their customers more about when they ship and when they get the order confirmed ...

Bombasa said:

O ordered the ''new dilda'' From susie 4 days ago.

I sendt them a mail asking for confirmation of my buy. 5 minutes later i got an answer that it would be shipped in 2 days and not to worry.

3 days later (today) i got my shipping mail.


I must admit that their lasers are top quality!! and their service is among the best. But they really should inform their customers more about when they ship and when they get the order confirmed ...

Click to expand...

I have always been happy with orders from o-like. The shipping may take a week longer than most want, but decent lasers are shipped at a very very good price.
o-like don't necessarily keep their customers in the loop at every fork in the road, but if you have ANy questions at all, I have found that ALL you have to do is email, and you will get a response the next day (usually sooner).
And they really do work hard to resolve any issues. IMO, it's one of the best suppliers in China right now.

Ash said:

I have always been happy with orders from o-like. The shipping may take a week longer than most want, but decent lasers are shipped at a very very good price.
o-like don't necessarily keep their customers in the loop at every fork in the road, but if you have ANy questions at all, I have found that ALL you have to do is email, and you will get a response the next day (usually sooner).
And they really do work hard to resolve any issues. IMO, it's one of the best suppliers in China right now.

Click to expand...

Oh I have no doubt they are excellent given their track-record here. I'm just disappointed with my first order with them but I am rational enough to understand everyone makes mistakes and some people are doing these sales as a hobby and not a main business so a little slack is required.

I may order from Suzie again, but I'm going to wait until my order arrived. Looks like it made it through customs within 2 days and it's already on the road to my home so all is well in the world.

let me try O-like.. since they are the best supplier then i wanna try

im very happy with susie's products too, i ordered a 80-100 mw greenie and did a crappy test on it with a used cr123 (thats all i had) and it tested to like 92 mw. it cuts through electrical tape and lights matches very nice...

Ash said:

I have always been happy with orders from o-like. The shipping may take a week longer than most want, but decent lasers are shipped at a very very good price.
o-like don't necessarily keep their customers in the loop at every fork in the road, but if you have ANy questions at all, I have found that ALL you have to do is email, and you will get a response the next day (usually sooner).
And they really do work hard to resolve any issues. IMO, it's one of the best suppliers in China right now.

Click to expand...

what a kiss ash just kidding i just had to
btw i have purchased several items from susie all were great

ash i was playing dont be mad lol

so bottom line, are the green laser modules worth buying form susie?
i need to know, b/c i am about to press the pay button. i need comments from customers who have actually bought green modules, not heard about someone else's experience.

i had to wait 28 business days for mine to ship. with orders over seas in hong kong patience is key. it is frustrating though