- Joined
- Jul 10, 2013
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Hello laser pointer forums! I have been an active member of this forum for a while (not registered) but i have read quite a lot of threads. Today i'm gonna tell you a story of - in my opinion - the worst company in the world.
This story goes back about 1 year.
One year ago, i purchased a laser from yourlasers.com ("200"mW red laser pointer) for $38.50 with free shipping. I waited for 6 weeks before i finally got the email that they had sent it. waited another 4 weeks and the laser arrived in my post office. I went to pick it up and when i got home again i noticed that the laser was broken. There was no button in the button hole and there was no button in the package, meaning it was broken before they even sent it out. I was upset, so i tried emailing them. I sent an email describing it was broken on arrival, and i wanted either a new laser or a refund.
The next day i wake up expecting either a very good explanation or some offer to send me a new laser rather cheap. Instead, i get a 3 line email with horrible spelling and grammar btw, telling me to either send it back and pay $10 (including shipping costs there and back) for a new laser, or to just buy a new laser and get a 10% discount. This is absolutely not even remotely acceptable.
I suggest for them to only send the top part of the laser (with the laser module and the button) instead of the whole package, and i'll pay for that shipping. This goes on for a while but in the end they just stop responding.
Fast forward one year, i decide to give them another chance (call me dumb, but i like to give people other chances) So i order another laser from them ("100"mW red) for $20. they were the only ones with the laser i wanted (as far as i knew) so i bought it, waited 2 months, got the shipped email, waited another month, got the laser in my post office. As i went to pick it up, the post office wanted me to pay $35 to pick the laser up. I asked why and they said the company didn't pay for shipping.
I was enraged, since i decided to give them another chance and they come back even more horrible than last time. And as i open the package back home, guess what i see. IT'S BROKEN. I send them a really long and angry email giving them a chance to put things right, and also stop making false claims on their website. a day passes, and they respond with just 2 lines this time. it said:
"Yes,All item showing on our website is with free shipping
As you said,$35.00 is the custom taxes that every customers must paid"
They didn't even mention the fact that the laser was also broken. Anyway, i know for a fact that there is no "customs taxes" since i have order many other lasers with free shipping from many other chinese based companies and they do not have a "customs tax". And also because the people at the post office said that they didn't even pay for shipping, they had me pay for the shipping instead.
And the fact that the customer service said "$35.00 is the customs taxes that every customers must paid" (translation: $35 is the customs tax every customer has to pay) shows that they do indeed make false claims on their website about the free shipping, since $35 is Not free. I'm pretty sure false claims are illegal too.
I sent them another email back, but they haven't responded yet.
tl;dr:
DO NOT BUY ANYTHING FROM HTTP://YOURLASERS.COM. THEY WILL SCAM YOU.
This story goes back about 1 year.
One year ago, i purchased a laser from yourlasers.com ("200"mW red laser pointer) for $38.50 with free shipping. I waited for 6 weeks before i finally got the email that they had sent it. waited another 4 weeks and the laser arrived in my post office. I went to pick it up and when i got home again i noticed that the laser was broken. There was no button in the button hole and there was no button in the package, meaning it was broken before they even sent it out. I was upset, so i tried emailing them. I sent an email describing it was broken on arrival, and i wanted either a new laser or a refund.
The next day i wake up expecting either a very good explanation or some offer to send me a new laser rather cheap. Instead, i get a 3 line email with horrible spelling and grammar btw, telling me to either send it back and pay $10 (including shipping costs there and back) for a new laser, or to just buy a new laser and get a 10% discount. This is absolutely not even remotely acceptable.
I suggest for them to only send the top part of the laser (with the laser module and the button) instead of the whole package, and i'll pay for that shipping. This goes on for a while but in the end they just stop responding.
Fast forward one year, i decide to give them another chance (call me dumb, but i like to give people other chances) So i order another laser from them ("100"mW red) for $20. they were the only ones with the laser i wanted (as far as i knew) so i bought it, waited 2 months, got the shipped email, waited another month, got the laser in my post office. As i went to pick it up, the post office wanted me to pay $35 to pick the laser up. I asked why and they said the company didn't pay for shipping.
I was enraged, since i decided to give them another chance and they come back even more horrible than last time. And as i open the package back home, guess what i see. IT'S BROKEN. I send them a really long and angry email giving them a chance to put things right, and also stop making false claims on their website. a day passes, and they respond with just 2 lines this time. it said:
"Yes,All item showing on our website is with free shipping
As you said,$35.00 is the custom taxes that every customers must paid"
They didn't even mention the fact that the laser was also broken. Anyway, i know for a fact that there is no "customs taxes" since i have order many other lasers with free shipping from many other chinese based companies and they do not have a "customs tax". And also because the people at the post office said that they didn't even pay for shipping, they had me pay for the shipping instead.
And the fact that the customer service said "$35.00 is the customs taxes that every customers must paid" (translation: $35 is the customs tax every customer has to pay) shows that they do indeed make false claims on their website about the free shipping, since $35 is Not free. I'm pretty sure false claims are illegal too.
I sent them another email back, but they haven't responded yet.
tl;dr:
DO NOT BUY ANYTHING FROM HTTP://YOURLASERS.COM. THEY WILL SCAM YOU.
I love wicked lasers. For example i won an arctic on a facebook competition like 2 years ago, about 2 months ago my battery and endcap and charger all broke and i sent them an email asking what it would cost to send me a new one, since the warranty (which i never even had cause i won it) had run out. They replied asking me for my address and about 5 days later i had a new Core laser, a charger, 2 batteries, and an end cap all for free.
