dragonlaser complaint dept closed?

I cannot contact dragon lasers since there email to their complaint department "complaint@dragonlasers.com" was bounced back as not being in existence and their site keeps asking me "to make sure I have entered the correct security code".. of which I have and even in the right caps when I try and commuicate through here: http://dragonlasers.com/about_us

So that is broken too.. the only email that went through was to sales.

Should I buy from Dragonlasers if thier customer service is shut down and the only thing they are willing to man is "more sales"?

Hopefully this is a temporary issue... Has anyone else had these issues?

What would I do if I purchased and has an issue?.... are they not reachable?

Since thier webpage link points to here.. I'm assuming dragon lasers monitors the comments made here.

They don't monitor the posts - they are giving this forum some publicity, that's all. Everyone on here who has dealt with DL has been a happy camper - so if you are thinking about buying from them, it probably is a good idea

SenKat said:

Everyone on here who has dealt with DL has been a happy camper

Click to expand...

Everone who has purchased from DL, including myself, has been VERY satisfied BUT!

Has anyone dealt with Dragon's customer service? Someone somewhere must have had some kind of warranty issue. I couldn't find anything, a little speculation and reckoning here and there on WL and a shipping something or other, 0but all that shit don't mean nothing.


Has anyone had a problem / failure / disatisfaction with a DL laser of any kind that was reported to customer service or support? How was it dealt with? Did they take care of it?

well i emailed them a few times prior to buying
and they replied

and maybe its cuz DL actually check their lasers before sending it out, thats why there are so few complaints

but i have read of a few complaints about DL's customer service but they were on the WL forums

me_too_lazy said:

but i have read of a few complaints about DL's customer service but they were on the WL forums

Click to expand...

Hmmmm...now why would you think that would be ? :

People from the Stevecommunity love to bitch about us here that place is a Communist site the only difference is, is they can't shoot you only ban you. Tianneman Square no tanks here please!!! ;D

i am pleased with the fast service from dl.

Since I started this thread.. I just wanted to make it clear.. it wasn't DL's fault... "I don't think".. something funky was happening when I would send to their complaint department and an "s" was getting added to the address somehow "even though I copied and pasted" and would botch the send.

They have been champs at return email once I figured that out.

Glad to hear that - of course in an ideal world, they wouldn't even NEED that email address !