DealExtreme - better then WickedLasers.

ginhev123 · 10-28-2011, 05:01 AM

Hello!

So last week I got my 200mW blue from DealExtreme, there was just one little problem. It was dead on arrival.

Okay, I thought, don't lose your hope, not yet, commone, not yet. So I contacted DealExtreme and they told me that I could ship it back for a replacement. I said that I don't have any money (since I don't..) and they said that I could keep it and send me a new one. After three days I got my laser! What is strange is that they sent it on a Friday, and it came at Monday morning, the strange about this is that china post and most other shipping companies don't work over weekends..

It seems that they sent it through DHL Express (the one JetLasers uses) when I got it home, so yeah, thats reasonable, they have always taken 1-4 days to arrive to me, fastest was 18 hours (when I bought from JetLasers).

Okay, so when opening up the box, I had got the laser, batteries (which aren't included with Dildas), charger (which aren't included with Dildas) and a tripod clamp + those legs.

All in all, their customer support is far much superior to WickedLasers, and such a cheap chinese company is better then that of a company that sells $300 lasers (overpriced............).

Just wanted to say that, definitely gonna purchase more from YourLasers (DealExtreme). But first, I'm going to try out the other sites, focalprice, tmart etc.

Thanks!

Ash · 10-28-2011, 05:07 AM

It's nice to hear that some Chinese companies still have great customer service. Yes DX makes quite a bit off of lasers, and they probably want to maintain that revenue stream.

Good info. +rep

lazeerer · 10-28-2011, 08:43 AM

Yeah DX is pretty good with replacing something if its broken or arrives not working properly.

weeba2kv · 10-28-2011, 11:34 AM

That is really nice

thumbs up DX

foulmist · 10-28-2011, 11:47 AM

I have received refunds of broken items from DX too, without sending them back! Very pleased with them!

ginhev123 · 10-28-2011, 11:49 AM

Quote:

Originally Posted by foulmist

I have received refunds of broken items from DX too, without sending them back! Very pleased with them!

Yeah.

I would actually instead like to see the $100 spent on Express Shipping be spent on a better laser, but still, its nice of them.

snoutke · 10-28-2011, 09:39 PM

YourLasers sold me a green laser pointer which was labled 300mW for 50$. The actual output power of this laser is 80mW (100mW peak with unknown amount of IR). I didn't expect it to be 300mW for 50$, but 80mW for 50$?

I contacted customer service and asked to return it for a full refund since what I got is not what was advertised.

They demanded that I'll send them a video of the measurement process. I sent them screenshots of my LaserBee tests, they weren't satisfied with it. So I made a video.

Only then they offered partial refund. I said I want to return it for a full refund. They refused to a return and offered 40$ refund.

Under the circumstances and to avoid more of a hassle I agreed. I've been waiting three days now and the money still didn't come back.

foulmist · 10-28-2011, 10:09 PM

Quote:

Originally Posted by snoutke

Under the circumstances and to avoid more of a hassle I agreed. I've been waiting three days now and the money still didn't come back.

did you get an email with receipt to paypal? if so you should wait up to 30days for the refund to appear in you card!

snoutke · 10-29-2011, 04:13 PM

Quote:

Originally Posted by foulmist

did you get an email with receipt to paypal? if so you should wait up to 30days for the refund to appear in you card!

Laser websites don't use paypal anymore, due to new regulations applied by paypal.

Therefore, I paid by credit card, and got no email with receipt to paypal.

jellex900 · 01-08-2012, 08:21 AM

As far as I know, Bestofferbuy still uses PayPal - and they sell +5mw.

10-28-2011, 05:01 AM	#1
ginhev123 Class 2M Laser Join Date: Nov 2010 Location: BR, Sweden Posts: 516 Rep Power: 15	DealExtreme - better then WickedLasers. Hello! So last week I got my 200mW blue from DealExtreme, there was just one little problem. It was dead on arrival. Okay, I thought, don't lose your hope, not yet, commone, not yet. So I contacted DealExtreme and they told me that I could ship it back for a replacement. I said that I don't have any money (since I don't..) and they said that I could keep it and send me a new one. After three days I got my laser! What is strange is that they sent it on a Friday, and it came at Monday morning, the strange about this is that china post and most other shipping companies don't work over weekends.. It seems that they sent it through DHL Express (the one JetLasers uses) when I got it home, so yeah, thats reasonable, they have always taken 1-4 days to arrive to me, fastest was 18 hours (when I bought from JetLasers). Okay, so when opening up the box, I had got the laser, batteries (which aren't included with Dildas), charger (which aren't included with Dildas) and a tripod clamp + those legs. All in all, their customer support is far much superior to WickedLasers, and such a cheap chinese company is better then that of a company that sells $300 lasers (overpriced............). Just wanted to say that, definitely gonna purchase more from YourLasers (DealExtreme). But first, I'm going to try out the other sites, focalprice, tmart etc. Thanks!

10-28-2011, 05:07 AM	#2
Ash Class 3R Laser Join Date: Mar 2009 Location: Earth Posts: 2,019 Rep Power: 104	Re: DealExtreme - better then WickedLasers. It's nice to hear that some Chinese companies still have great customer service. Yes DX makes quite a bit off of lasers, and they probably want to maintain that revenue stream. Good info. +rep __________________ where are you?-> Member Map 380mW 405nm (O-like waterproof) Review 260mW 650nm (Lazerer Rifle) Review 150mW, 449mW, 365mW, set Prototype Laserbee I LPM (with data-logging) Review Newest LPM = 2W laserbee A ISP

10-28-2011, 08:43 AM	#3
lazeerer Class 3B Laser Join Date: May 2010 Location: CT Posts: 3,493 Rep Power: 357	Re: DealExtreme - better then WickedLasers. Yeah DX is pretty good with replacing something if its broken or arrives not working properly. __________________ 405nm 1013mW In Cree Z5 , 850mW LaserGLow Electra Mod , 583mW C3 BDR 445nm 3.6W Monster Freak TEC 9mm, 3.1W Fat Boy Build , 2.9W Big Stainless , 2.7W Big Black, 2W Arctic G2 , 1.8W C13 473nm 178mW CNI-PGL-III-C , 56mW CNI-PGL-III-C 488nm 21mW DPSS SAPPHIRE 515nm 83mW Direct Green Diode Fully Custom Host 532nm 617mW RPL Style , 213mW CNI-PGL-III-A , 120mW DIY SS C3 589nm 130mW CNI-PGL-III-A 594nm 13mW CNI-PGL-III-C 632nm 4mW HeNe 635nm 1130mW Fenix TK35 ML501P73 , 918mW Small Sun ZY ML520G71 , Sanyo 51mW Cree RL-118 650nm 1056mW Polished CNI-PGL-C Mod 658nm 430mW LOC 826 Brinyte A20 , LCC 390mW C3 3 mode 671nm 800mW PowerModulem 9mW Black Pen 685nm 44mW MXDL 2x AAA Pen, 41mW, 130mW Stainless Shadow 780nm 127mW Pen 808nm 758mW Fire Dragon From DJNY LPM's 2W/5W Ophir All My Reviews, Tips & Mods Are Here Now: >Reviews< Check Out My YouTube Video's Here: http://www.youtube.com/user/Lazereer

10-28-2011, 11:34 AM	#4
weeba2kv Class 3R Laser Join Date: Sep 2010 Location: The netherlands Posts: 1,330 Rep Power: 24	Re: DealExtreme - better then WickedLasers. That is really nice thumbs up DX __________________ Working lasers are. 400mw 532nm cute 5mw 532nm 200mw 650nm 1mw 635nm HeNe 1.2-1.4watt 445nm

10-28-2011, 11:47 AM	#5
foulmist Class 3R Laser Join Date: Mar 2011 Location: Smolyan, Bulgaria Posts: 1,035 Rep Power: 81	Re: DealExtreme - better then WickedLasers. I have received refunds of broken items from DX too, without sending them back! Very pleased with them! __________________ High Power Buck Driver High Power Buck/Boost Driver Add-On Dimming Circuit 445nm >1.7W 529Hz Adjustable 532nm ~30mW Spiro 650nm ~300mW

10-28-2011, 09:39 PM	#7
snoutke Class 2 Laser Join Date: Nov 2010 Location: Somewhere In The Mediterranean Posts: 461 Rep Power: 19	Re: DealExtreme - better then WickedLasers. YourLasers sold me a green laser pointer which was labled 300mW for 50$. The actual output power of this laser is 80mW (100mW peak with unknown amount of IR). I didn't expect it to be 300mW for 50$, but 80mW for 50$? I contacted customer service and asked to return it for a full refund since what I got is not what was advertised. They demanded that I'll send them a video of the measurement process. I sent them screenshots of my LaserBee tests, they weren't satisfied with it. So I made a video. Only then they offered partial refund. I said I want to return it for a full refund. They refused to a return and offered 40$ refund. Under the circumstances and to avoid more of a hassle I agreed. I've been waiting three days now and the money still didn't come back. __________________ Life Is Short, Wear Your Party Pants. Last edited by snoutke; 10-28-2011 at 09:44 PM.

01-08-2012, 08:21 AM	#10
jellex900 Junior Member Join Date: Jan 2012 Location: Denmark Posts: 20 Rep Power: 0	Re: DealExtreme - better then WickedLasers. As far as I know, Bestofferbuy still uses PayPal - and they sell +5mw.

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