If we're waiting on Lava instead of Jeff, one of two things will likely happen:
1) In .001% of purchases from drlava, the item is shipped so fast that it arrives before the person ordered it or even knew they needed it.
2) In the other 99.999% of purchases from drlava, the shipping time was so long that the buyer's projects became obsolete, their bodies aged and haggard, and their grandchildren married before the item arrived.
In either case, you'll be lucky to get a single peep out of the seller with regards to when you can expect your goods.. VERY lucky.
Man I wish I was able to do whatever I damn well please with my business with absolutely no regard for customer service.. I should take a lesson from the DMV or Postal Service just like drlava obviously has. It's pretty nice when you're the only person supplying your products.
But I don't really want that.. Regardless of competition or the absence thereof, I have a genuine concern for whether my customers are happy, no matter whether we're talking laser shows, IT stuff, electronics or any other service I provide. It's a matter of personal pride in what I do, and plain, simple respect for those who have chosen to do business with me. I show them respect because their patronage is what makes my businesses run, which in turn allows me to care for those who depend on me. But hey, whatever works I guess. I can't wait until Jeff has these in hand.. In my experience he has an extremely good concept of customer service.
